Aug 2022
16
Give clients more responsibility over their payroll
You’ve finalised this month’s payroll, payslips have been sent and payments have been scheduled, finally, you can attend to other tasks in your practice. The phone rings – it’s John, one of your clients. He forgot to mention that Mary worked overtime this month and that James was on sick leave. This is the second month in a row that this has happened. It’s now your job to rectify the payroll, which can take up a lot of time and possibly even delay other clients’ tasks in the process.
It can be hard to manage client communications, especially when both you and your clients are busy attending to other matters. John may have sent you an email about this a few weeks ago or left a message with reception, but emails tend to get lost and phone messages can be easily missed.
If only there was a system in place that allowed clients to view a payroll summary before it's been finalised. A system that gives the client more control and lets them have the final say before their employees’ payslips get distributed. Not only would this save you time, it would also give your clients more control and accountability towards their employees’ pay, improving communication and trust between you and your clients.
We have the solution
BrightPay Connect’s Client Payroll Approval feature allows you to send a payroll summary to your clients via their client self-service dashboard. From here, clients can access the dashboard from their computer and review their employees’ payroll and approve it. Once they’re happy with it, you will be notified on your own bureau dashboard that it's been approved. This information automatically flows to the payroll software, eliminating tedious back and forth communication.
This saves your bureau precious time and reduces data errors across the board. The feature also gives your clients more control of their payroll, making them accountable for the payments that land in their employees’ bank accounts. This means that should an employee have an issue regarding their payslip, the client themselves is more likely to have an answer for any mistakes and issues that need resolving.
This seamless flow of information between you and your clients can really set you apart from other practices. Not only does it increase client satisfaction, but it also improves the competency of your practice by allowing you to broaden the services you offer.
Our cloud-extension also comes with a Client Payroll Entry feature. This allows your clients to send updated payroll information from their own client dashboard. From here, clients can then enter any changes to employees’ hours and any additions and deductions for that pay period.
However, these are only a few features of our cloud-extension, BrightPay Connect. It also comes with a wide range of other payroll solutions for accountants than can increase your profits and broaden the scope of your practice.
Learn more about BrightPay Connect by booking a free 15-minute demo, so you can prepare any questions you want to ask us in person, at the event. Here is a quick peak at some of the benefits our cloud extension, BrightPay Connect, can offer your practice:
- Automatic cloud backups of your payroll data that ensure your clients’ data is safe and secure at all times. This also aligns with GDPR best practices.?
- Remote working support by notifying you when someone else has worked on an employer’s file from a different computer, and if they are still working on that file.??
- Bureau branding giving clients a more personal touch to your services, enhancing work relationships.?
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