Nov 2020

Why are BrightPay the perfect payroll partner during challenging times?

Businesses are continuing to be massively impacted by COVID-19, and for many, their payroll solution may not be up to the challenge. At BrightPay, we believe that our COVID-19 response plan means that we are the perfect payroll partner to help you adapt to an ever-changing world.

How to find the right payroll partner for your business

Making simple changes and investing in payroll solutions with integrated cloud access can save money, improve productivity and increase profits. It is important to choose the right payroll software provider that will ensure COVID-19 does not slow down your bureau’s payroll processing.

Research different payroll software providers and compare them against what you are currently using. Choose the right payroll technology that not only streamlines your payroll processes but supports your business continuity needs.

Ask other providers what their customer satisfaction rating is, what are the hidden costs and how they are helping their customers through COVID-19.

How BrightPay are helping with payroll performance during unprecedented challenges

Support payroll remote working: BrightPay customers can process their payroll from 10 different locations.
Help you achieve business continuity: BrightPay Connect, the optional cloud add-on, will automatically backup your payroll data every 15 minutes, enabling you to restore your data should the unforeseen happen.
Competitively priced payroll software: BrightPay includes unlimited employees, no additional charge for auto enrolment, CIS or customer support.
Quality and speed of COVID-19 updates: In a recent survey, BrightPay achieved 98.6% rating for our overall handling of COVID-19 including customer support, payroll upgrades, COVID-19 webinars and online support.
Automation of scheme calculations: We have released 15 software upgrades across three payroll products to assist users with calculations and make it easier for the user when making a claim via HMRC.
No disruption to our customer support service: We transitioned 95% of staff to working remotely before the lockdown announcement in March 2020.
Loyal customers say it all: In a recent survey, 97% of our customers said that they would renew with us next year and gave us an enviable Net Promoter Score of 69.3 for customer satisfaction.
Management of mandatory COVID-19 employee documents: BrightPay Connect enables users to upload contracts of employment and COVID-19 HR documents and gives the employer or manager visibility as to when the employee views the document.
Increased employee numbers by 40%: ensuring that we could help our customers with the new payroll demands (March to October 2020).
Automation of your bureau’s payroll workflows: Using BrightPay Connect, you can not only give your client’s employees access to their own self-service payroll portal, but you can also give your clients access to their own employer dashboard.
Streamlining of employee payroll and HR admin: BrightPay Connect gives your employees the ability to self-service, allowing them to browse and download historic payslips, request annual leave, view leave remaining and update their personal details.
We’re prepared to put in the hours: An additional 122 hours of customer support overtime resulted in 97% of support emails being responded to within 24 hours.
Excellent communication and education: The BrightPay COVID-19 help guides have been viewed over 136,600 times and the COVID-19 Resources Hub has been viewed over 32,000 times.
We expertly answer your questions: We have hosted over 30 COVID-19 payroll webinars with live Q&A sessions joined by payroll experts and key government bodies (over 26,000 attendees and 15,500 views on-demand).
Regular legislation updates: To date we have published 265 blogs detailing COVID-19 payroll legislative changes, with 540,125 users accessing our website, a 57% increase compared to last year.

What BrightPay customers have to say…

''Complex CJRS claims, 4 weekly pay periods crossing into July, the beginning of flexible furloughing. We could be in the middle of a logistical nightmare, but thanks to @BrightPayUK our lives have been made considerably easier.’’ Lucy Stupples @autumn_ cottage – Twitter

‘‘BrightPay have made it easy for us during this difficult time. They have kept us up to date on their information hub on all matter COVID-19 related, with free webinars on CJRS matters and other resources.’’ Linda Nicholls – Trustpilot

''We have worked around the clock since COVID disrupted life as we know it to support our clients. However, it would have been a lot harder to provide that support if we didn’t use BrightPay. Well done team @ BrightPayUK.” Investment Bookkeeping @InBookkeeping – Twitter

Download the guide now: ‘Safeguard your payroll against COVID-19 and the (hidden) cons of the Job Support Scheme’