HMRC have advised that they are having intermittent issues and delays with RTI submissions and responses. Work is urgently being carried out to fix the issue.

NOTE: You are viewing documentation for a previous tax year version of BrightPay. Click here to view the documentation for the current 2024/25 tax year version.

Year End - Frequently Asked Questions


To assist users in completing the 2022-23 tax year and transitioning to tax year 2023-24, we have compiled a list of frequently asked questions below.


a) What steps do I need to complete to finalise the 2022-23 tax year?

  • Please click here to access our simple step-by-step guide for completing the 2022-23 year end process in BrightPay.

 

 

b) How do I issue P60s to employees?

  • The P60 option is located within the Employees menu

  • Select an employee who is in active employment as at 5th April from the left hand listing

  • Click P60 on the menu bar and simply select the P60 option you require

 

 

c) How do I notify HMRC that the last RTI submission is my final submission for the tax year?

 

  • Within the RTI menu in 2021-22 BrightPay, select 'RTI > New > Employer Payment Summary'

  • Where you have recoverable amounts, tick this box and select 'tax month 12' or 'tax quarter 4'

  • Tick the Final Submission indicator and click OK to generate the EPS

  • Submit to HMRC

 

 

d) Do I have a week 53 in the 2022-23 tax year?

  • Only if an employer pays employees on a Wednesday and the last pay date of the 2022-23 tax year is Wednesday 5th April 2023.

 

 

e) When will 23-24 BrightPay be available?

 

  • 23-24 BrightPay is scheduled for release week commencing 20th March 2023.

 

f) Is it ok to import my data into 2023-24 BrightPay before my payroll is finished for the 2022-23 tax year?

  • We advise waiting until your payroll is fully completed for the current tax year before importing into the new tax year version. This will ensure the most accurate and up-to-date information is being imported from the previous tax year.

 

 

g) Why is 2023-24 BrightPay downloading as a 60-day free trial - I have already purchased a licence?

 

  • BrightPay will initially download as a 60-day free trial (with full functionality). On purchasing a 2023-24 licence, you will have received a licence key on the invoice that was emailed to you. Simply select 'Upgrade Licence' on the 'Open Company' screen of your 2023-24 BrightPay software and enter and activate your licence key here. Your software will no longer show as a free trial and instead will indicate your purchased licence type. 

 

 

h) How do I install 23-24 BrightPay for the new tax year?

 

  • Every tax year we release brand new software in line with the new budgetary requirements. Thus, to move your payroll on to a new tax year, simply download the new tax year version of BrightPay that is available on our website here.

  • Once downloaded, this will install separately to your previous year’s software and you will see a new BrightPay icon appear on your desktop. You can still access the information for the previous tax year in 2022-23 BrightPay.

 

 

i) How do I import my data from 2022-23 BrightPay into 2023-24 BrightPay for the new tax year?

 

  • First, check the location of where your 2022-23 employer data file is saved to - you can do this by hovering your mouse over the employer name on your 'Open Employer' screen in 2022-23 BrightPay and making a note of the location that will appear.

  • Next, on the 'Open Company' screen in 2023-24 BrightPay, select Import Employer(s) > Import BrightPay 2022-23 file(s)

  • Browse to the location of your 2022-23 employer data file and double click on the file name to commence the import.

  • Your employer and employee details will now be imported into 2023-24 BrightPay and your employer name will be added to your 2023-24 Open Company screen.

    Please note: if the employer file is password protected, the password will be the same as the previous year.



 

 

j) Do I need to send a new Employer Payment Summary to HMRC to claim the Employment Allowance?

  • Yes. Since 6th April 2020, Employment Allowance does not auto renew for an employer as it did in previous tax years.

  • An employer now has to submit an Employer Payment Summary to HMRC every tax year to notify HMRC that they will be claiming the Employment Allowance.

  • Once this EPS is sent to HMRC, the employer can then enable the Employment Allowance in the first tax period within the 'HMRC Payments' utility in BrightPay.

  • Please note: HMRC must also be notified via an Employer Payment Summary if you are no longer eligible for the Employment Allowance.

  • Further guidance on operating the Employment Allowance in BrightPay is available here .


 

 

k) How do I sign into Connect for the new tax year?

  • Please select the 'Connect' tab on your 2023-24 BrightPay 'Open Company' screen and sign into your Connect account using your Connect username and password.

 



l) Why do I receive HMRC error 6010 when I try to submit a P11D(b) for the 2022-23 tax year?

  • HMRC will only accept a P11D(b) for the 2022-23 tax year from 6th April 2023. If trying to submit before this date, error number 6010 will be returned from HMRC into BrightPay.

  • HMRC are currently accepting a P11D(b) for the tax year 2021-22 up until 5th April 2023.

 

Need help? Support is available at 0345 9390019 or [email protected].

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