FAQs - Making the Move

Starting in the 2026/27 tax year, BrightPay will be exclusively cloud-based. The desktop version will no longer receive updates, support, or legislative compliance.

Bright’s cloud solutions offer enhanced functionality, security, and a modern payroll experience. To stay at the forefront of innovation, we are focusing our development on advancing the platform, ensuring a seamless transition for users.

Please see our Frequently Asked Questions about moving to BrightPay cloud, feature comparison, Connect and support. Our download our pdf version here. 

FAQs: Making the Move

Q How do I move from BrightPay for Windows/ Mac to BrightPay’s cloud software?

A 

Step 1: Log in using your BrightID
Go to https://brightpay.brightsg.com and log in using your BrightID. If you have already purchased BrightPay, or used BrightPay Connect or other Bright Products, you will already have a BrightID.

Step 2: Create your organisation
Once logged in, you will be asked to create your organisation. Here, you need to enter your organisation name and address, choose your payment plan and add a payment method.

Step 3: Import your employer(s)
Select the option to ‘Import from BrightPay for Windows/ Mac’. Select the employer file(s) you wish to import
and BrightPay will import all of the required payroll
data. Check out our migration video for step-by-step instructions on how to import your data from BrightPay’s desktop to BrightPay’s cloud software.

Q How do I create an organisation?

A You can select the ‘Create Organisation’ button on the welcome screen or create an organisation under ‘My Organisation’ > ‘New Organisation.’ In the following screens, enter the name and address of your organisation, choose your payment plan and add your payment method. Details of the Organisation can be viewed under ‘My Organisation’ > ‘Organisation Details.’ Here, you can also manage team members and manage your billing.

Q Can I import multiple employers from BrightPay for Windows/Mac to BrightPay cloud?

A Yes, on the import screen, press and hold the “Shift” key on your keyboard and select the employer files you wish to import. If the employer data files are password protected, you will need to enter the passwords to import the companies.

Q Can I import my employers in batches to BrightPay cloud?

A Yes, you can import all your companies to BrightPay cloud or import them in batches.

Q Can I import my company mid-year from BrightPay for Windows/Mac to BrightPay cloud?

A Yes, BrightPay provides a quick and seamless import utility to bring across your company and employee details from BrightPay for Windows/Mac to BrightPay cloud.

Q What information/data comes across when I import my company from BrightPay for Windows/Mac to BrightPay cloud mid-year?

A When importing a company from BrightPay for Windows/Mac to BrightPay cloud, your employer and employees’ details will come across, as well as pay elements, pensions, payslips and reports, along with the pay periods you’ve updated.

Q Can I run the parallel payroll in BrightPay cloud?

A Yes, you can run parallel in BrightPay cloud ensuring you feel fully confident before moving to the cloud package.

Q Will I be able to use BrightPay cloud on my Mac?

A Yes, BrightPay cloud can be accessed from any device, including Mac.

Q Once I import my data to BrightPay cloud, will I still have access to my historic data?

A Yes, you can access the data from previous tax years on BrightPay for Windows/Mac.